Enjoy your trip to the fullest with unique, trusted experiences from local experts.
Greetwell makes booking simple, payments secure, and communication clear so you can focus on enjoying your trip.
What is Greetwell?
Greetwell is a booking platform for premium guest services offered by independent local Service Providers, often curated by your host/property manager.
Who am I paying?
At checkout, you authorize payment that Greetwell securely processes on behalf of your host/property manager and/or the Service Provider. Any fees, taxes, and the total will be shown before you pay.
When will my card be charged?
Some services charge immediately; others place an authorization (hold) and charge after confirmation or completion. The exact approach appears at checkout and in your confirmation.
Can I cancel or reschedule?
Usually yes—policies vary by Service Provider. You’ll see the specific cancellation and rescheduling terms before you book and in your confirmation.
Where do I find meeting details or delivery info?
Check your confirmation message/page for address, meeting point, arrival window, parking, and contact info.
Who do I contact if something goes wrong?
For time‑sensitive issues, contact the Service Provider first using the details in your confirmation. If you can’t reach them, contact your host/property manager. You can also use the “Get help” link in your confirmation.
Do I need an account?
Not always. Many bookings work from a secure link your host shares. If you create an account, you can see past and upcoming bookings in one place.
Is tipping included?
It depends on the Service Provider. We’ll show whether tips are included or optional. You can usually tip in cash or digitally after the service.
What if the weather looks bad?
Outdoor services may offer weather‑related rescheduling or refunds. See your confirmation for the Service Provider’s policy.
Is my data safe?
We use secure, industry‑standard payment processing. Sensitive payment details aren’t shared with Service Providers. See Trust, safety & privacy below.
Emergency? For any life‑threatening situation, call local emergency services immediately (e.g., 911 in the U.S.).
You’ll receive a confirmation with everything you need to know, plus a link to view or manage your booking.
Greetwell securely processes your payment on behalf of your host/property manager and/or the Service Provider. On your statement, the charge will reference Greetwell and the item purchased.
Some bookings place a temporary authorization (hold) on your card to confirm availability or cover incidentals (e.g., equipment). Holds usually clear automatically if not captured. If you see a hold after cancellation or completion, it typically releases within 3–10 business days, depending on your bank.
After payment is captured, you’ll receive an email receipt. You can also access a web version of your receipt from the booking confirmaiton page.
If available, you can apply promo codes or credits at checkout. Codes must be used before they expire and usually can’t combine with other offers. Gift cards and credits are generally non‑refundable unless required by law.
Policies are set by each Service Provider and shown on the details page prior to purchase. Common types:
If a Service Provider cancels, you’ll be offered a free reschedule or a full refund of the amounts you paid for that service.
Approved refunds generally appear within 3–10 business days depending on your bank. If you haven’t received a refund after that window, reply to your confirmation email for help.
Your confirmation includes the address or meeting point, entry instructions, and parking notes. For multi‑unit buildings or gated communities, please follow the access instructions closely and have your phone available.
Use the contact details in your confirmation for time‑sensitive questions (e.g., running late, directions). Keep any message thread updated so your host can assist if needed.
Most listings include What’s included, Things to Know and any Requirements or Restrictions. For home‑based services, please keep shared spaces clean and secure pets unless the provider says otherwise.
Show appreciation with a tip (if not included) and a review afterward. Reviews help providers improve and help future guests choose confidently.
Share allergies and preferences when booking (e.g., nut‑free, gluten‑free, vegetarian/vegan). For severe allergies, confirm with the provider in advance. Cross‑contact is always a possibility.
Look for Accessibility notes on listings (steps, narrow doors, available ramps). If unsure, please ask the provider before booking so they can advise or adapt when possible.
Please check the listing or ask the provider. Some services welcome pets; others require pets to be secured during the service or experience.
Service Providers agree to quality, professionalism, and safety standards. Many are referred by local hosts and carry relevant licenses/permits where required.
Certain activities may require a waiver or carry insurance terms. You’ll see these in your confirmation message or upon arrival. Read carefully before participating.
Outdoor services follow local regulations and weather advisories. Providers may delay, modify, or cancel activities if conditions are unsafe.
Check your spam folder and verify the email/phone you used. If needed, you can contact support for a resend.
For time‑sensitive matters, call/text the provider using the number in your confirmation. If unreachable, please contact support.
Confirm card details, available funds, and any bank travel alerts. Try another card or contact your bank to approve the transaction.
Some banks show a temporary authorization and the final charge at the same time. The hold should drop off automatically. If not, please contact us.
We’re here to help. Share what happened (photos help). We’ll work with the provider and your host toward a fair solution per the stated policy.
Your feedback helps local businesses and other travelers. Rate your experience and leave comments about what you loved and what could be better.
Contact your provider and host with a description of the item and where you last saw it. Many providers will help coordinate returns (shipping costs may apply).
You can access your receipt from your confirmation page. For custom invoice needs, reply to your confirmation email.
We’re here to help and would love to hear your feedback.
📞 Phone: (650) 414-7338
📧 Email: [email protected]
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