Introduce add-ons at booking and remind guests as their trip approaches. Use automated messages and well-placed QR codes so guests always know what’s available. Proactive communication makes guests feel cared for, even before they arrive.

High-quality images sell. Showcase amenities and experiences with photos that capture their full appeal. Guests buy with their eyes, so set expectations clearly and inspire excitement.

Build trust by including essentials in the nightly rate. Save charges for premium extras that clearly go above and beyond. A complimentary snack or bottle of water feels generous and creates goodwill.

Choose extras that genuinely enhance the guest experience, like a guided local tour, in-home massage, or premium equipment rental. Present them as curated recommendations, not requirements.

Personally vet every service or product you promote. Guests should feel confident that every add-on will meet your standards and contribute to an outstanding stay.

Arm your chefs, massage therapists, or other partners with property details and guest expectations. When providers are well-prepared, every interaction feels seamless and professional.

Guests shouldn’t struggle to use your amenities. Step-by-step guides, whether for the hot tub, bikes, or espresso machine, eliminate confusion and make experiences more enjoyable.

Ask guests what they loved and what could be better. Use feedback to refine offerings and identify new opportunities to delight.

Secure commitment by charging for extras in advance, but protect trust with hassle-free refunds if something isn’t available. Transparency keeps guests comfortable saying yes.

Automation ensures timely communication, smooth scheduling with service providers, and effortless management. Guests enjoy a polished experience while you enjoy operational efficiency.