Heathrow Airport Meet & Greet Concierge Service

Move through Heathrow with a personal assistant guiding you through the airport formalities for your arrival, departure, or connection. Airport transfers and lounge access are not included.

• Follow your arrival assistant through immigration where applicable, baggage claim, and onward to your transport pickup point
• Get departure check-in assistance and an escort through expedited security where available
• Navigate connections with guidance on baggage rechecking when needed and terminal transfers using Heathrow buses

What's Included

• Porter assistance for up to 4 bags per booking on arrival and departure services; baggage assistance is not included for transit
• Escort to your boarding gate or, with eligible access, the lounge on departure and transit services

Important details

• Children aged 12 and under require an accompanying adult aged 18 or over.
• If your flight is delayed more than 2 hours beyond its scheduled arrival or departure time, an additional charge of 50% of the service fee may apply. Further charges may apply for each subsequent 2 hours. These charges are not included in the listed price.
• Additional charges may apply if your party exceeds the number of people booked. These charges are not included in the listed price.
• For departure service, arrive at the airport 3 hours before your scheduled flight departure. Starting earlier does not extend the service.
• If you do not arrive within 30 minutes of your confirmed service time, you will be recorded as a no-show and the full service charge applies.