Hawaii Coffee Company

This coffee company splits opinions pretty sharply. The physical retail location gets consistent praise for its welcoming atmosphere, friendly staff who accommodate late visitors, and special discounts for international tourists. Several long-time customers rave about the quality of their tea and coffee flavors, particularly the espresso and Lion blends, with one regular still singing their praises years later. However, online ordering appears to be a significant weak spot. Multiple reviews describe frustrating experiences with order fulfillment, poor communication about backorders, and problematic auto-ship subscriptions that are difficult to cancel. A few customers also question the authenticity and freshness of certain Kona coffee products compared to what they remember from years past. The customer service team receives mixed feedback, with some praising their care and attention while others report unresponsive communication channels. If you're visiting in person, you'll likely have a great experience, but ordering online may require some patience and careful attention to subscription settings.