Tales of the Kapa Moe Lūʻau at The Ritz-Carlton Maui, Kapalua invites you to an evening where legend, dance, and cuisine blend into one unforgettable celebration. Created by renowned Kumu Hula Pono Murray, the show weaves ancestra...
The Ritz-Carlton at Kapalua delivers genuinely exceptional hospitality when it fires on all cylinders. Guests consistently praise the warmth and professionalism of staff members like Trevor Moran, Roberto at the front desk, and the attentive pool and Club Lounge teams. The property itself is stunning, with pristine grounds, beautiful pools, and direct beach access complete with complimentary chairs and umbrellas. Anniversary and honeymoon celebrations receive thoughtful touches like handwritten notes, local gifts, and room upgrades. The Banyan Tree restaurant earns rave reviews for ocean views and cocktails, while activities like the e-bike tours and lei-making classes add authentic Hawaiian flavor. The location on Kapalua's quieter northwest coast offers tranquility, though you'll need to drive about 10 minutes for different beach options. Service quality appears inconsistent, with some families reporting slow pool and restaurant service, difficulty securing dining reservations, and feeling overlooked despite the luxury positioning. A handful of guests mention maintenance issues like dated rooms, malfunctioning TVs, and pools that felt colder than advertised. The onsite luau receives mixed feedback and may not justify the premium price. It's worth noting the nearby Honolulu Market offers reasonably priced groceries and snacks, which seasoned guests recommend for stocking your room. Overall, this remains a beautiful resort with moments of true magic, particularly for couples celebrating special occasions, though families with young children have had more varied experiences.
Honestly, amazing. I work in hospitality, and I don’t say this lightly, this property truly impressed. We were upgraded to a suite for our honeymoon, and the room was completely over the top. Every team member we interacted with was polished, professional, and genuinely warm. I especially loved the pool service and the comfortable lounge chairs. I never wanted to leave! The only small note I’d share is that this side of the island tends to get a bit more rain. That said, if you head to Black Rock Beach, it’s often sunny and just a 10-minute drive or Uber away.
Mckayla Murphy
January 14, 2026
Honestly, amazing. I work in hospitality, and I don’t say this lightly, this property truly impressed. We were upgraded to a suite for our honeymoon, and the room was completely over the top. Every team member we interacted with was polished, professional, and genuinely warm. I especially loved the pool service and the comfortable lounge chairs. I never wanted to leave! The only small note I’d share is that this side of the island tends to get a bit more rain. That said, if you head to Black Rock Beach, it’s often sunny and just a 10-minute drive or Uber away.
Mckayla Murphy
January 14, 2026